Delivery Information

Receiving your Products

Delivery Options

Standard UK Postage (Royal Mail Tracked 48 Hour Postage) – £4.99

Standard International Posted (Royal Mail/Parcel Force) – £20.00

Pre-orders will be posted as soon as the products are in stock. The pre order lead time will be stated on the product, along with a date or expected dispatch.

Half Halt endeavours to post all orders within 1-2 working days. Please allow extra time over busy periods and Banks Holidays. A member of Half Halt staff will contact you as soon as possible, if there is any known issue with your order.

Undelivered / Unclaimed Deliveries

If you have missed your delivery, Royal Mail will leave a card notifying you of the next delivery date. In most cases, they will also leave a contact number so you can get in touch directly to reschedule your delivery at no extra charge.

Alternatively, the courier will leave your parcel in a ‘safe place’. A safe place enables a courier to collect or deliver your parcel even if you’re not in. It should be dry and secured from public access but still easily accessible to our courier. Typical examples include a shed, greenhouse or porch. If you have a chosen safe place, then please leave this in the delivery instructions section during your order.

Half Halt Equestrian cannot be held responsible for any delivery delays in relation to any of the following (not limited to): strikes, riots, invasions, terrorist attacks or threat of terrorist attacks, weather, natural disasters, fire or failure of telecommunications networks.

Lost / Damaged Deliveries

If your parcel has been lost, damaged or potentially stolen in transit, please contact Half Halt Equestrian via email as promptly as possible (within 48 hours if damaged). To ensure that your issue is resolved quickly and efficiently, please provide your delivery number and postcode as well as any relevant dates or images.

If you have any queries regarding delivery, please contact Half Halt Equestrian today.


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