RETURNS & REFUNDS
If you are not 100% satisfied with you order, Half Halt Equestrian will happily accept returns for either an exchange or full refund. Items purchased in the sale or at a discounted price can only be exchanged.
Items must be returned within 14 days of purchase
Items must have all tags still attached
Items must be unworn and unwashed
Half Halt are not responsible for the cost of returns
Refunds will be processed within 28 days of receiving a return
Return costs are non-refundable and it is recommended that a tracked/signed service is used
Please contact Half Halt Equestrian via email (firstname.lastname@example.org) so that a member of the team can double check that your item is eligible for refund or exchange. Please clearly state your order number in the subject of the email to ensure that the process is as smooth as possible. Print and complete the returns form. Use the address label provided on the returns form and attach to the front of your parcel. Return your order to us via a tracked/signed service in a suitable form of packaging. Any returns that arrive damaged may not be accepted for a refund.
If Half Halt Equestrian have not received your return within 14 days of purchase, no refund will be given. In is at the discretion of the brand whether a credit note is given. The first exchange item will be posted free of charge, but thereafter the purchaser is liable. If the exchange is returned for a refund the exchange shipping will be deducted. All refunds will be credited back to the payment method originally used, minus postage costs.
In the unfortunate event that you receive a faulty product, please contact us straightaway via email@example.com, along with any supporting photos and documents. Please also provide your order number in the email subject. If the product has a clear manufacturing fault, then Half Halt Equestrian will exchange the product for a like for like product (if in stock). If the product is not in stock, a gift voucher will be offered or a different product for the same value. Products that are damaged due to long term wear or damaged due to being washed incorrectly are not eligible for a faulty return. If Half Halt Equestrian agree that the product is faulty, standard postage will be covered.
If you have any queries regarding returns and refunds, please contact Half Halt Equestrian via firstname.lastname@example.org